Technical support
Our experienced Technical Engineers will answer questions and give support regarding your vessels communication system delivered by Zenitel

Service
We coordinate and handle service assistance on your vessel with our in-house expertise and a worldwide network of skilled technical personnel and Service Engineers. We will do our outmost to ensure the optimal performance of your communication system onboard.

Service on site for sailing vessel – Corrective maintenance if system is not working properly
Retrofit assistance – We help you integrate a new system with existing equipment
Survey – On site inspection of your system, evaluation and expertise advising
Remote access – Advanced network monitoring and programming of exchange

Spare parts
We offer a wide range of spare parts for our different communication systems for up to ten years after you purchase your system. We ship spares to vessels in transit all over the world. A large number of spares are available in our stock and enable us to ship out often at the same day as the order is received.

Retrofit - exchange replacement
Many VINGTOR and STEENHANS customers choose to update their existing communication equipment when International Rules and Regulations  have changed, when new and more modern systems become available and when a last-time-buy of components and PCB's become obsolete.

Remote access
The Vingtor ACM Advanced Integrated Solution can monitor and supervise the status information of the system. This facility enables our technicians to access the ACM exchange on the sailing vessel to perform programming or reprogramming from an on-shore site. To obtain Remote Access we need to have access to customer’s onboard network via VPN.

Claims
If you need to claim products delivered by Zenitel, please use our RMA request form.
We will get back to you within 48 hours with a RMA number, and further handle your case according to our terms and conditions.