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Microsoft Teams & ICX-Alphacom

With the flexibility within the integration and Microsoft Teams system you are able to answer audio intercom calls, and open the doors from within the premises on your desktop. Or, if you are on the move, from the app on your phone.

  • Incoming calls: Answer incoming intercom audio calls in Microsoft Teams.
  • Several devices: Answer calls on your MS Teams client on PC and Mobile devices.
  • Open door: Open the door with a touch of a button from the Microsoft Teams account.
  • Parallel ringing: Multiple people can answer incoming calls. The call is transferred to the first one to answer.
  • Sequential ringing: The call gets transferred to another user if the original does not answer.

*Available on our ICX-AlphaCom platform.

Zenitel communication platform


Our scalable, server-based platform enables advanced communication management, integrated with security applications.

Microsoft Teams

Microsoft Teams is a proprietary business communication platform developed by Microsoft, as part of the Microsoft 365 family of products. Microsoft Teams offers workspace chat and videoconferencing, file storage, and application integration.

AudioCodes Mediant 800 SBC

The integration of the ICX-AlphaCom with Microsoft Teams uses the AudioCodes Mediant 800 SBC (Session Border Controller). The AudioCodes Mediant 800 enterprise session border controller (E-SBC) and media gateway offer a complete connectivity solution for small- to medium-sized enterprises.

Supporting up to 124 voice channels in a 1U platform, the Mediant 800 provides versatile connectivity between TDM and VoIP networks.


How to order: 

1.ICX-Alphacom with license ILI-SIP2, 1002602101
From Zenitel 

2. Microsoft 365 licenses
 Users require the Office 365 Phone System add-on, Microsoft 365 Business Voice (without calling plan) or E5 licenses to use calling in Microsoft Teams. 

3. Audiocodes Mediant 800SBC
 From Audiocodes distributor depending on your location – See here

Download Solution Sheet

More information 

Please see Zenitel Wiki resources on the integration here.

Solution Document (PDF)

Zenitel - Microsoft Teams integration/solution EN


- ICX Alphacom Core information
- Licensene ILI-SIP2

Solution: ICX-AlphaCom