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The Tech Five – our Engineering and Technical Team for North America

When it comes to successful business support and service, we believe that no one does it better than our exceptional engineering and technical group in Kansas City. Get to know our Tech Five and see if you can benefit from any of their offering.

When it comes to successful business support and service, we believe that no one does it better than our exceptional engineering and technical group in Kansas City. Our impressive team is made up of Jim Pierce, Technical Advisor, Tom Evans, Senior Systems Engineer, Bennie Cooper, Operations Manager, Detrick Ellis, Systems Engineer, and Rusty Porter, Systems Engineer.

To give you a perspective on our well-seasoned staff, Jim Pierce started with the company in 1976 before it was Vingtor-Stentofon . Jim was here to open the doors for business in 1980, and played a vital role in the growth, product development and success of the company by serving many years as president, chief engineer, technical manager and now consultant.

Tom started with Vingtor-Stentofon  in 1985 performing customer service, repairs, system design, and writing PC programs for testing and technical record keeping. Bennie’s tenure with Vingtor-Stentofon  began in 1987, and throughout the years, wearing a hundred different hats, is now our operations and projects manager. Along with our well-seasoned staff, we have some incredibly talented rookies that have joined our group: Detrick has been with us since May 2012, while Rusty joined the team in November of 2012.

This group provides support to around 700 dealers nationwide with most service provided to installers, A&E’s and end users. Incoming calls average around 35 per day with calls lasting a few minutes to an hour or more depending on how in-depth the problem or topic. These gentlemen take service calls from anyone including the customer office receptionist to technicians to top-level engineers and sales people.

Just a little taste of some of the service and support that’s provided on a daily basis from our U.S. technical staff includes:

  • Technical support via phone and email
  • Assisting installer with programming and debugging customer programs
  • Assisting installer by troubleshooting and locating defective items in the system
  • Final assembly and testing of items ready for shipping
  • Answer questions about basic or specific system designs
  • Provide technical information needed for proper installation of product
  • Refer callers to appropriate sales manager as needed for sales or service opportunities
  • Bi-monthly technical training classes (in Kansas City)

For more information contact Tina.Cox[at]zenitel[dot]com