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Channel Partner Program Terms and Conditions

The Zenitel Channel Partner Program is open to value-added resellers, system integrators, installers and solution providers buying Zenitel products from a Zenitel Distributor, a Zenitel Center of Excellence or a Zenitel Strategic Alliance Partner. Once your application is accepted, we welcome you into the program as a Zenitel Channel Partner. Program requirements are minimal and Zenitel offers you a variety of benefits to help you succeed. By registering, you consent to the processing of your personal data in accordance with our Channel Partner Program Terms and Conditions below.

Terms and Conditions

By applying for this Zenitel Channel Partner Program, you agree to comply with its terms and conditions. 
Your acceptance of these terms and conditions does not obligate Zenitel to accept you into the Zenitel Channel Partner Program. When granted membership in the Zenitel Channel Partner Program, these terms and conditions constitute a legal agreement between the Channel Partner and Zenitel.

1. Definitions

  • "Agreement" means this Zenitel Channel Partner Program agreement.
  • "Applicant" means the company that is applying for the Zenitel Channel Partner Program.
  • "Channel Partner" means the company that has accepted the terms and conditions and has subsequently been accepted by Zenitel into its Channel Partner Program.
  • "Program" means the Zenitel Channel Partner Program.
  • "Program website" means the website currently located at https://www.zenitel.com/partners/channel-partner or equivalent local site, or a successor site designated by Zenitel. 
  • “Zenitel” means Zenitel Norway or any affiliate of Zenitel.

2. Partner and Agency Disclaimer

It is acknowledged that the use of the word "Partner" is a commonly used term in the technology industry to designate a marketing relationship between otherwise unaffiliated companies and is used in accordance with this common usage herein. These terms and conditions, and the use of the word "Partner" herein, shall not be deemed to nor is it intended to create a partnership, agency, distribution, joint venture or other similar arrangement between the parties. Each party shall be deemed to be an independent contractor and shall have no authority to bind the other party. Neither party is authorized to create any obligation, express or implied, on behalf of the other. 

3. Scope

This Program is designed to help Channel Partners sell and deliver Zenitel solutions. Any participation in this program is voluntary. Nothing in this program restricts a Channel Partner from supporting, promoting, distributing or using non-Zenitel technology.

4. Program

4.1. Enrolment
After Applicant accepts this Agreement, Zenitel will advise the Applicant of its acceptance into the Program.

4.2. Program website
The Program Website provides tools, information and guidance about the Program, including the program benefits.

4.3. Program changes
Zenitel has the right to change the Program or any aspect of it at any time. Zenitel will be communicating amendments on the Program Website or by email. These notices will be sent to the email address provided by the Channel Partners in its Partner Profile. The Channel Partners are responsible for checking the Program Website regularly.
Any Channel Partner will be bound by Program Website changes as of the date the changes are posted, but the changes will not apply retroactively. Any Channel Partner will be responsible for reviewing and becoming familiar with any such amendments. If a Channel Partner does not agree with any amendments, termination rights can be exercised (see below).

4.4. Program benefits
A Channel Partner will receive certain benefits which may vary by country. Benefits may relate to marketing, sales, technical support and training.
The benefits that a Channel Partner receives under the Program, including not-for-resale and demo software, are not intended for distribution to it’s customers.

4.5. Program requirements
Each Applicant agrees to comply with the following Program requirements:

  • The Channel Partner will place all orders through an authorized Zenitel Distributor, a Zenitel Center of Excellence or a Zenitel Strategic Alliance Partner. 
  • The Channel Partner must be able to offer on-site installation and first line support.
  • The Channel Partner will not sell/advertise Zenitel products exclusively through the Worldwide Web.
  • Value-added resellers, system integrators, installers and solution providers are eligible for the Program, Channel Partners may not appoint sub-Partners or engage in wholesale activity but will sell directly to end customers only.
  • The Channel Partner will buy and sell the products in its own name and for its own account. The Channel Partner will act as an independent trader in relation to Zenitel and the customers and is not authorized to act in the name of Zenitel.
  • The Channel Partner must ensure that he and all associated persons comply with all applicable anti-corruption legislation, including the anti-bribery legislation of the states where it is active, the UK Bribery Act and the US Foreign Corrupt Practices Act.

4.6. Partner.net
The Channel Partner is granted access to the PartnerNet via a username and password. Usernames and passwords are individual to each Channel Partner and must be stored in a safe place. Usernames and passwords are not to be distributed to any third parties. Zenitel reserves the right to revoke login credentials under the suspicion of misuse.

4.7. Usage of Company information
Each Channel Partner grants the right to Zenitel to use the Channel Partner’s company information, including but not limited to name, address, contact information, and logo provided in the profile to advertise the Channel Partner on a Zenitel owned website, such as the where-to-buy section. Each Channel Partner also grants the right to Zenitel to disclose its details to Zenitel Distributors, Zenitel Centers of Excellence or Zenitel Strategic Alliance Partners or any other seller of Zenitel’s products, including any commercial information related to the Channel Partner, unless clearly marked as confidential by the Channel Partner. Under no circumstances, Zenitel will publicly display or share with any third-party any Channel Partner data marked as confidential.

4.8. Consent to receive electronic communication
The Channel Partner hereby consents to receive unsolicited electronic communication from Zenitel, its business partners, subsidiaries, center of excellence and associates. Each such unsolicited electronic communication shall provide a clear opt-out option as well as a clear identification of the sender. Unsolicited electronic communication coming from Zenitel and its partners shall be relevant to the business relationship entered into between Zenitel and the Channel Partner.

4.9. Assignment
The Channel Partner shall have no right to transfer or in any other way assign its rights or obligations under the Agreement, without the prior written consent of Zenitel. Zenitel may transfer all rights and obligations under the Agreement to an affiliated entity or in connection with the sale of a major part or all of the assets of Zenitel.

4.10. Liability
UNDER NO CIRCUMSTANCES WILL ZENITEL BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATED TO ANY PARTICIPATION IN THE PROGRAM, EVEN IF ADVISED ON THE POSSIBILITY OF SUCH DAMAGE OR IF SUCH DAMAGE COULD HAVE BEEN REASONABLY FORESEEN, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY PROVIDED. SUCH LIMITATION OF DAMAGES INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF PROFIT, REVENUE OR PRODUCTION, INTEREST ON INVESTMENTS, COST OF CAPITAL, LOSS OF DATA OR SOFTWARE, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, EQUIPMENT OR SERVICES, DOWNTIME COSTS, CLAIMS OF CUSTOMERS, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION OR IMPAIRMENT OF OTHER GOODS.

4.11. Trademarks
The Channel Partner shall not refuse, alter, obscure or remove any trademark or trade name used or claimed by Zenitel or its licensors, or any markings, colours, logos or other insignia which shall be contained on or in or affixed to Product or register any domain name which includes the word Zenitel, Vingtor, Stentofon, Phonetech, other branding names used by Zenitel or names used by Zenitel on its products, collectively the "Zenitel Marks".


Any Channel Partner shall be entitled to list it’s applicable role with Zenitel on its website, and may use the Zenitel Marks on the it’s marketing and sales material. Any Channel Partner shall comply with Zenitel branding guidelines published on PartnerNet. Any deviations from the Zenitel branding guidelines requires Zenitel’s prior written explicit consent, which will not be unreasonably withheld from Zenitel.


The Channel Partner agrees that it is not authorised under this Agreement to use any Zenitel Marks in connection with any other business conducted by it other than to sell and promote Zenitel Products, unless Zenitel has given explicitly prior written approval.


The Channel Partner will not, during or after the term of this Agreement, claim any ownership or similar interest in any of the Zenitel Marks.


Nothing herein shall give a Channel Partner any right, title or interest in the Zenitel Marks. Any use of the Zenitel Marks shall solely be to the benefit of Zenitel.


The Channel Partner agrees it shall not cause or assist any third party to register or attempt to register in its own name or otherwise, any of the Zenitel Marks or any other trademarks, service marks or slogans owned by or associated with Zenitel or any derivative of any of these. In the event that a Channel Partner secures or has secured in any jurisdiction any rights to any of the Zenitel Marks or any of such other marks or slogans which are prior to or greater than the rights owned by the Channel Partner, then the Channel Partner shall immediately notify Zenitel of same, and upon written request from Zenitel assign all it’sit right, title and interest therein to Zenitel (or its designee).


The Channel Partner agrees to notify Zenitel in writing of any apparent infringement of any of the Zenitel Marks which comes to its attention.


The Channel Partner acknowledges and agrees that the Zenitel Marks have a unique character giving them a particular value, the loss of which cannot reasonably or adequately be compensated for by monetary damages, and that the violation by the Channel Partner of the provisions hereof concerning the same or of Zenitel’s rights therein are likely to cause Zenitel irreparable damage and injury. The Channel Partner hereby expressly agrees that Zenitel will be entitled to equitable relief to prevent or cure any actual or threatened violation or infringement of Zenitel’s rights in the Zenitel Marks.

4.12. Term and termination
At any time, the Channel Partner can cancel the Program membership by informing Zenitel in writing. All Program benefits and related rights are revoked and the Channel Partner’s details are removed from any public listings on any Zenitel owned web sites. As of that moment, the Channel Partner cannot use the Program label, logos and any other references to the Program in any way.


Any confidential information obtained by the Channel Partner or Zenitel must be returned, destroyed and otherwise kept confidential after Program membership cancellation. 

Zenitel reserves the right to revoke any Channel Parter’s partnership in writing after it has been granted at any time and for any reason.

4.13. Governing Law and legal Venue
All matters arising out of or relating to these terms and conditions, shall be governed and construed in accordance with the laws of Norway.


Disputes shall be exclusively settled through the courts of Norway, legal venue being Oslo District Court, without restriction each party’s right under applicable law to seek injunctive relief through other courts or jurisdictions.

By checking the "I accept the above terms and conditions" checkbox, you are applying for the Zenitel Channel Partner Program subject to the requirements as set out above.