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Retail and Logistics

Instant voice communication is the key to delivering a quality customer experience. Plus, it enhances worker and guest safety.

When you add our IP intercom and speakers to your facilities, it enhances security measures such as CCTV and access control systems by adding the ability to speak and listen.

Key applications and benefits | Download solution sheets

Control Access to Loading Docks

Our intercoms allow you to see, speak with, and monitor all personnel moving in and out of distribution points.

Click and Collect

Our intercoms make assisting click and collect customers easy. After placing orders and arriving on-site, customers can use intercoms to call on staff for assistance.

Monitor and Protect High-Value Inventory

By providing audio recording of and controlling access to high-value store sections, we can protect valuable inventory and ensure identification of everyone entering and exiting the areas.

Remote Control Rooms

In addition to allowing you to answer calls, our control room master stations make managing calls and public announcements simple. And through our Zenitel Mobile app, forwarding calls from your desk to your mobile phone is no problem either.

Public Address and Voice Alarm

Whether you're calling employees to specific sections or announcing store closings, our products will meet your needs. They also assist in responding to emergency situations with both pre-recorded and manual announcements.


Our products can serve as effective anti-loitering measures by sending automated warnings based on CCTV identifying suspicious behavior.

Information Points

Our stations allow communication to and from various points throughout your store to ensure that customers and staff can request and receive information or assistance wherever they need it.

Efficient Communication with Staff

Efficient communication through a variety of channels is crucial in retail settings. Our intercoms can seamlessly integrate with your other tools to connect with radio, wireless phones, and other communication devices.

Integrations with Leading Building Security Systems

Provide enhanced security by adding high-quality audio and additional videostreams to access control and CCTV

  • Intercom stations supporting industry standards for interoperatility with security systems.
  • Direct integrations with leading building security platforms, which ensures:
    • Improved security, as our solutions provide audio in addition to CCTV
    • Simple use of the system, as operators handle everything from the same dashboard
    • Easier administration and system management, with lower cost of ownership

The Zenitel difference | Download solution sheets

Superior Audio Quality

Your ability to hear, be heard and be understood in emergency situations is essential.

Zenitel’s Intelligent Communication systems are used in retail settings globally, due to their unrivaled sound and audio quality.

Integrated Communication

Efficient communication requires a single integrated communication platform.

We support open protocols such as SIP that make it simple and straightforward to do all your communication from one central console. 

Integrated Security

Reliable communication between different systems is important. We share information through common protocols or dedicated drivers with other parts of the security system like Access Control and Video Cameras to enable automated processes.

This makes it easier for your security team to work much more efficiently when faced with critical events. 

Recommended products

Zenitel ICX-500 Gateway

ICX-AlphaCom Platform

The ICX-500 Intelligent Communication Gateway is the core of our communication system. With the ability to connect our intercom stations as well as external SIP devices, you’ll have the capacity you need to achieve unprecedented levels of connectivity in any environment.

ICX-AlphaCom seamlessly integrates with other communication, building, and access control systems. And you’ll also have advanced intercom functionality such as the ability to prerecord messages on your server for emergency communication and record intercom calls at any connected station.

Turbine IP & SIP Intercoms

Our series of Turbine IP Intercom Stations are designed to withstand extreme fluctuations in temperatures and vandalism, dirt, dust, and water. The stations provide crystal-clear audio thanks to powerful speakers, automatic volume adjustment, and background noise cancellation. The stations have multiple design options and are perfect for doors, loading docks, and information points.

Control Room Master Station

Our Control Room Master Station features large high-contrast display, dynamic navigation keys and options for gooseneck microphone, handset and DAK key units.


Turbine IP Mini Intercoms

Our Turbine IP Mini Intercom Stations are designed to be unobtrusive and fit well into any floor plan. The stations provide crystal-clear audio thanks to powerful speakers, automatic volume adjustment, and background noise cancellation.

Turbine Mini Intercoms are built to last and are perfect for communication, information, and emergency points.


IP Speakers

Our IP Speakers can be mounted on walls and in ceilings and feature a built-in 10W Class D amplifier. The built-in amplifier eliminates the need for a central amplifier unit with conventional speaker loops. This also makes it easy to add more speakers, and speakers can be divided into groups or addressed individually.

All speakers are easy to install and maintain and include a built-in web interface for easy management, software upgrades, and status checks.

Solution sheets

Date Namesort descending Category Size Download file
Commerces_Solutions FR Solution Sheet 3.23 MB File icon Download
Retail Solutions EN Solution Sheet 4.07 MB File icon Download
Retail solutions web IT Solution Sheet 3.23 MB File icon Download