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CEM Systems AC2000

Get seamless bi-directional communication between CEM Systems AC2000 and AlphaCom XE/ICX-AlphaCom intercom servers and workstations, as well as their respective intercom devices.

Integrated SIP Device and Workstation Voice Comms

The CEM Systems AC2000 interface uses Session Initiation Protocol (SIP) and Voice over Internet Protocol (VoIP) for communication between the systems. AC2000 intercom devices and applications (e.g., AC2000 Intercom, Emerald Intelligent Access Terminals and third-party SIP subscribers) can make and receive calls from any connected AlphaCom/ICX-AlphaCom station.

In addition, any AlphaCom/ICX-AlphaCom station can make and receive calls from any AC2000 intercom device or workstation.

Integrated I/O Control

Through the CEM Systems AC2000 interface, the AC2000 server can receive call alarms, input alarms and trigger outputs to and from the AlphaCom/ICX-AlphaCom stations.

You can use this along with the CEM Systems AC2000 Security Management System for ‘command and control’ and ‘cause and effect’ functions - i.e., guard or operator notifications, video recording, video pop-up functions and PTZ preset-on-call. (Note: This assumes you have provided a CEM Systems supported video interface.)

This seamless, fully integrated solution helps simplify the day-to-day management of your intercom systems by providing a single user interface for intercom device management. This makes it easier to deploy CEM Systems Emerald Intelligent Access Terminals into your new or existing intercom architecture.

Easy to configure

A simple Intercom Configuration application allows integration of AlphaCom/ICX-AlphaCom stations and the AC2000 system. System administrators can use the intuitive software interface to configure AlphaCom/ICX-AlphaCom SIP servers, third-party SIP subscribers, call redirection and backups, call alarms for AlphaCom/ICX-AlphaCom stations and station input alarms.

System administrators can also configure outputs to trigger from the AC2000 Security Hub application.

Quick station import

With the fast intercom configuration function, you can import a CSV file exported from the Vingtor-Stentofon AlphaPro application. This speeds up station setup and reduces data entry on both sides. Use the AlphaCom/ICX-AlphaCom SDK, the Intercom Configuration application to import devices for servers, nodes and stations directly from the AlphaCom/ICX-AlphaCom exchange server, which you can configure for inputs, outputs and device placements on Security Hub maps.

CEM Systems AC2000 AlphaCom integration


The features you need

  • Integrate seamlessly and bi-directionally  to AlphaCom XE servers or ICX-AlphaCom over VoIP using the SIP protocol.
  • Use either AC2000 Intercom or AlphaCom/ICX-AlphaCom SoftClient applications to communicate to any VoIP-connected device.
  • Receive input alarms on AlphaCom/ICX-AlphaCom stations; control output relays for 'command and control' and 'cause and effect' functions.
  • Access call traffic monitoring and control.
  • Use input and call alarms with an existing CEM Systems-supported video interface to provide video-pop-up functionality for live video intercom viewing or to trigger PTZ presets on call.
  • View call log information and active or inactive status of all connected AC2000 intercom stations via the AC2000 web app.
  • View Live Node status from within Security Hub.

Alarm and Control Management

Use the AC2000 AlphaCom/ICX-AlphaCom Alarm Service to see alarms on the AC2000 Security Hub for  any calls made, received, ended or busy, as well as input alarms on AlphaCom/ICX-AlphaCom VoIP stations (i.e., Alarm-on-Calls). Place AlphaCom/ICX-AlphaCom devices and inputs on Security Hub maps to provide alarm notifications. These can also be used to trigger outputs on AlphaCom/ICX-AlphaCom stations (e.g., open door, enable nearby reader, trigger video capture, etc.).

And, with video integration, you can attach video actions to these alarms to enable Video-on-Call or Preset-on-Call (e.g., moving a camera to look at a AlphaCom VoIP station that just made or received a call or showing video from an AlphaCom/ICX-AlphaCom Video-enabled station).

AC2000 Web App

The SIP Station and Call Log web app clearly displays call history for all SIP VoIP communications made through the AC2000 system. You can also display a list of all active and inactive SIP-based stations attached to AC2000, e.g., Emerald Readers, AC2000 intercom applications and third-party SIP subscribers.


  • AC2000 Security Hub
  • AC2000 v8.0 software
  • AC2000 Vingtor-Stentofon AlphaCom interface license
  • Emerald TS200, TS200f, TS300 or TS300f
  • Vingtor Stentofon AlphaCom XE server or ICX-AlphaCom and stations
Solution: AlphaCom, ICX-AlphaCom