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Item Number: 1002000100

Intelligent Communication Gateway with HD Voice

  • Made to provide critical communication in any environment
  • Supports 552 IP stations
  • Environmentally friendly and energy saving - max. 15 W
  • Global networking and integration
  • Dual software images for system robustness and low downtime during software upgrades
  • Secure boot, hardware Root of Trust - RoT
  • High quality professional PA broadcasting and messaging services
  • Security voice guidance for public safety and building security
  • 1U high, fanless design, vibration proof
UL Mark UL Certified Intercom
alphacom_40x40 ICX-AlphaCom
HD Voice HD Voice

The ICX-500 Intelligent Communication Gateway connects  people, devices, and  systems at unprecedented levels of manageability, scalability, robustness, and interoperability.   

ICX-500 will provide your site with all your communication needs as it is easy to extend in functionality and system size, and is designed to be future-proof. The system can be tailored to support applications of almost unlimited specificity and complexity.

Zenitel’s  ICX (Intelligent Communications X)  implies the deployment of VoIP  applications required in critical situations.  ICX-500 provides  carrier-class system availability and protects resources in an IP environment by using embedded security mechanisms.

The main security mechanisms used are hardware Root of Trust, software integrity check (SHA256), restricted management access, separate management interface, and internal firewall.

For more information on ICX-500 please see Zenitel Wiki

Dimensions (WxHxD) 162 x 44.5 x 200 mm / 6.38 x 1.75 x 7.87 inches
Weight 1 kg / 2.2 lbs
Power Nominal 24VDC - 48VDC, 15 W (min/max: 20VDC-63VDC)
Mounting Wallmount or 19” rack
Processor subsystem NXP LS1043
Storage subsystem Solid state (1048 MB Flash). MicroSD, USB
Temperature Range -15°C to +55°C
Relative Humidity 95%
Memory 1048 MB SDRAM, 1048 MB NAND Flash, 128 MB NOR Flash
Subscriber Capacity 552 intercom stations per server
Busy Hour Call 60 000 BHCA
IP Telephones 552 IP telephones per server
Software Integrity Check SHA256
IP Priority DiffServ, IP TOS
IP Security Hardware root of trust, SSH, HTTPS, firewall
SIP RFC 3261, SIP INFO, RE-Invite. RFC 2833, RFC 4733,
VoIP Internal Networking 64 channels
VoIP External Networking 64 channels
ISDN Trunk ISDN PRI (30 channels); VoIP external networking + gateway
Analog Trunk FXO (4 & 8 channels); VoIP external networking + gateway
GSM Trunk Quad band GSM; VoIP external networking + gateway
Other Vingtor-Stentofon Data scripting engine (EDIO)
Configuration AlphaPro over IP, Web
Monitoring and Logging SNMP trap, SNMP MIB, syslog, Web, e-mail, SqLite
SW Upgrade System recovery upgrade via SD-card, Web, Automatic upgrade of IP station
VoIP Audio HD Audio - 16 kHz (background music, see additional information on the Zenitel wiki), HD Voice - G.722 (7 KHz), Telephone Audio - G.711 (3.4 KHz)
Open Duplex Conference 20 open duplex conferences can be configured. A maximum of 16 subscribers can participate in 1 conference but maximum 64 subscribers can participate divided over multiple channels simultaneously.
Push-to-Talk Conference 50 conference channels. Unlimited number of participants. Priority features
Group Call 250 groups. Unlimited number of participants. Priority features
Call Modes Open mode. Ringing mode. Call request mode. Priority features
Audio Messaging PA broadcasting. Auto-attendant, Voice guidance (doors, elevators), Security voice response
Compliance CE, FCC Part 15
Certifications IEC/UL62368-1, EN61000-6-X, EN60945, EN 50121-4; In order to comply with UL safety requirements, the unit has to be supplied by a power supply specified as a Limited Power Source (LPS) or PS2 (cased on IEC/UL 62368-1 definition) or NEC Class 2 source of supply
EMC IEC/EN 61000-6-2 Industrial Immunity
IEC/EN 61000-6-4 Industrial Emissions
IEC/EN 61000-6-1 Light Industrial Immunity
IEC/EN 61000-6-3 Light Industrial Emission
EN 55032 class B Multimedia equipment
IEC/EN 60533 Maritime
Maritime IEC/EN 60945
Vibration 2Hz-100Hz (IEC/EN 60068-2-6)
Dry heat 55°C (IEC/EN 60068-2-2)
Low Temperature -15°C (IEC/EN 60068-2-2)
Damp Heat, Cyclic 40°C / 93%RH (IEC/EN 60068-2-2)
Safety UL62368-1 certification
CB certification to IEC62368-1

Date Name Category Size Document
29.03.2023 MD-SDoC-1002000100-IHM-8003-41773-128381.xlsx Declaration 72.15 KB Login to download
9.01.2023 A100K12202-ICX 500 Gateway - Installation Configuration and Operation Manual.pdf Manual 6.34 MB Login to download
3.01.2023 A100K11931 ICX-500 Mounting & Installation Manual Manual 1.36 MB Download
22.06.2022 ICX500 A&E Specs A&E Specification 2.97 MB Login to download
27.12.2021 ACM Type Approval Certificate - DNV TAA00000ZN-revision7.pdf Certificate 470.64 KB Download