Cloud RMM

ZC-RMM | Zenitel Cloud Remote Monitoring & Management

Item Number: 1015909

Secure Cloud Device Monitoring & Management

  • Multi-customer, multi-site operations: manage customers/spaces and device estates from one portal
  • Real-time health & status overview: quick insight across sites, devices, and systems
  • Proactive notifications: catch issues early and reduce downtime
  • Operational lifecycle tools: maintenance mode, bulk actions, history-preserving replacement
  • Granular access control: role-based access with tenant/space scoping
  • Security & compliance focus: authenticated & encrypted communication; SOC 2 Type II + GDPR/CCPA support

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Zenitel ConnectPRO logo Zenitel ConnectPRO

Monitor and manage connected Zenitel systems across multiple sites and customers from one cloud portal - real-time visibility, proactive alerts, and operational lifecycle tools powered by Zenitel Connect Pro.

 

ZC-RMM (Zenitel Cloud Remote Monitoring & Management) is Zenitel’s cloud service for monitoring and managing connected Zenitel communication devices. Designed for service operations and large installed bases, it provides a single, secure view across customers and sites - helping teams detect issues early, reduce on-site visits, streamline maintenance, and manage device lifecycle tasks efficiently via Zenitel Connect Pro.

Requirements
ZC-RMM is a cloud service for Zenitel devices connected via Zenitel Connect Pro.

Built for service at scale
Optimised for multi-site and multi-customer operations - ideal for service organisations managing large installed bases.

What’s included

  • Cloud visibility for your connected estate
  • Status and health overview across sites, devices, and systems
  • Alerts and notifications to support proactive maintenance

Optional capabilities (subscription add-ons)

  • Remote configuration to reduce on-site visits
  • Firmware updates to keep devices current
  • Extended diagnostics for faster troubleshooting and resolution

Ordering & licensing
ZC-RMM is licensed as an annual subscription per device, making it simple to scale across sites and customer accounts. The service is available through Zenitel’s partner channel.

Security & compliance
ZC-RMM is developed with security by design and privacy by default principles. The service supports authenticated and encrypted communication and aligns with recognised governance and privacy requirements, including:

  • SOC 2 Type II compliance
  • Support for GDPR and CCPA requirements
  • Designed in accordance with ISO 27001 security principles
ICX-510-IA

ICX-510

Server for Zenitel Connect Pro, providing HD voice and video communications

Date Name Category Size Document
A100K12363 Zenitel Cloud - Remote Monitoring & Management v1.2 (MasterFormat) A&E Specification 687.86 KB Login to download
Zenitel Cloud RMM Whitepaper Whitepaper 8.24 MB Download
A100K12287 Zenitel Connect Pro A&E Specifications A&E Specification 1.44 MB Login to download