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10 Questions to Ask Before Selecting an IP Intercom Solution

What are 10 questions that you should ask before selecting an IP intercom solution?

  1. Does the IP intercom solution allow you to hear clearly? Your intercom communications solution should detect voices, high noise levels, breaking glass, or other sounds that are not within direct view of a video camera. It should provide a clear voice and sound, no matter the environment.
  2. Does the IP intercom deliver high-definition video? Look for a wide-angle lens and strong low-light performance to deliver excellent image quality, day or night. A wide Field of View will capture more of the area around the intercom station, and a 30-per-second frame rate provides a natural look for any movement caught on the camera.
  3. Does it integrate with security and communications technology? Interoperability between security platforms is important. Any IP intercom you choose should utilize industry standards such as SIP, ONVIF, and standard APIs, to integrate seamlessly into other security solutions.
  4. Does it allow for post-event analysis? Data is key in analyzing what went right, or wrong, after any security event. Security teams need actionable data for a more effective response to the incident and a strategy to mitigate future incidents.
  5. Does it employ a tough exterior design? Look for an IP intercom station employs a solid aluminum, die-cast frame to defend it from tampering.
  6. How is the speaker designed? Look for a UV-resistant, anechoic speaker design that provides an open flow of audio, and is protected from tampering, with speaker-grill angles that prevent direct access to the speaker, as well as an acoustically transparent poke screen that prevents perforation attempts while maintaining an open audio flow.   
  7. Is it touchless? Contactless access has been amplified by the COVID-19 pandemic, so your intercom solution should include a touchless sensor, for users to activate intercom calls with the swipe of a hand.
  8. How fast does it process data? Your intercom solution should process data faster, which translates into stability, uptime, and a long product lifetime. That efficiency in data processing also provides the opportunity for additional product integrations.  
  9. Is it cybersecure? Your intercom solution should meet IT requirements for mission-critical systems and provide defense from cyber threats and attacks. Look for an intercom vendor that has implemented IEEE 802.1X network access control, and who stays on top of the latest vulnerabilities with regular software upgrades.
  10. Does the solution allow me to hear and be understood, anywhere and anytime? Your IP intercom solution should provide intelligibility, in any environment, no matter how noisy or unpredictable.

Overall, by investing in an intercom solution that provides the best possible audio quality, you’ll be equipped with a powerful tool that can mitigate security threats and provide value for many years to come.